Reimbursement and Payment Options
FSAFEDS makes it easy to use your FSA dollars.
Choose Your Reimbursement Preference
With a variety of convenient options, using your FSA dollars couldn’t be any easier. When enrolling, decide which option works best for you.
Paperless Reimbursement Options
Auto Reimbursement: Enroll in paperless reimbursement, and when claims are filed with a participating FEHB or FEDVIP plan (PDF), we automatically reimburse your eligible out-of-pocket HCFSA expenses based on the claim information we receive from your plan. There is little or no paperwork involved, and in many cases, you will receive your reimbursement before your bill is due. Keep in mind this feature is only available if you enroll in an HCFSA.
Pick and Process: This new option gives you control over which medical, pharmacy, dental, and vision claims are paid using FSA dollars. When we receive claims from a participating FEHB or FEDVIP (PDF) plan, the expenses are loaded into your account. If you choose the pick and process option, simply select which expenses you want processed for reimbursement and when to process them. To participate, you must identify your FEHB and/or FEDVIP (PDF) plan when you register your account.
To learn more, review the Paperless Reimbursement Quick Reference Guide (PDF).
You can always submit your eligible out-of-pocket HCFSA, LEX HCFSA, or Dependent Care FSA (DCFSA) expenses using the claims submission method you choose – online, FSAFEDS app, fax or mail. See File a Claim for details.
Important Paperless Reimbursement Updates
Close Open Paperless Reimbursement Enrollment
During Open Season, you must re-enroll in the FSAFEDS Program, and during the enrollment process, you will be prompted to sign up for paperless reimbursement. Be aware that you can enroll or cancel your participation in paperless reimbursement throughout the benefit period, until September 30 – the last day to make changes before the next Open Season.
After Open Season, enrollment in paperless reimbursement is effective the next business day after you enroll. Please be sure to manually submit your claims for you or your eligible family members covered under your FEHB plan and/or FEDVIP plan that are processed before paperless reimbursement is effective.
Paperless reimbursement does not change your relationship or obligations to your health care provider. It doesn’t speed up the time it takes your provider to submit a claim to your FEHB and/or FEDVIP plan. And paperless reimbursement does not decrease the time it takes for your plan to process your claim. You are expected to make payment for your out-of-pocket expenses as requested by your provider.
Close Open Spouse Processing
This option enables the spouse participating in FSAFEDS to take advantage of paperless reimbursement by having the other spouse’s FEHB and/or FEDVIP plan(s) forward any claims associated with the account.
Close Open Shared Account
FSAFEDS offers spouses the opportunity to link their accounts so when one spouse’s balance has been exhausted, paperless reimbursement claims are automatically forwarded and processed against the spouse’s account with a remaining balance.
FSAFEDS also offers these convenient payment features:
Close Open Pay Me Back – Direct Deposit
Set up direct deposit, and once a claim has been processed and approved, your reimbursement will be deposited directly into your bank account. This is the quickest and most secure way to receive your reimbursements. Plus, there’s no waiting around for a check in the mail.
To set up direct deposit:
- Log in to your online account.
- Click Profile in the upper right-hand corner.
- Select Reimbursement Method buttons on the left menu.
- Enter your bank name, bank account number, bank routing number, and type of account.
- Click Save Changes to finalize the process. Please keep in mind it takes 7-10 business days to establish direct deposit.
Close Open Pay Me Back – Check
Have a check mailed to you after a claim has been processed and approved. Want to file a claim?
Close Open Pay My Provider
Arrange for us to send payments directly to your health care or dependent care provider.
To pay a provider:
- Log in to your online account.
- Select Submit Receipt or Claim.
- Choose Pay My Provider.
- Select the account that should pay your provider.
- Set up one-time or recurring monthly payment.
- Enter the required payment details and select Submit Claim.
- Upload digital copies of your invoices or receipts.
Need to call us?
Toll-Free Number for Overseas Participants:
FSAFEDS Benefits Counselors are available Monday through Friday from 9 a.m. until 9 p.m. Eastern Time.