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Message Board

Your resource to keep you informed of important dates and plan changes.

Dec 7, 2023

What is Changing?

What is Changing?
you will soon be required to log in to your Federal Flexible Spending Account Program (FSAFEDS) account via the secure site Login.gov. You will no longer use your FSAFEDS-specific username and password to log into your FSAFEDS account.

Why is This Change Occurring?
FSAFEDS is required to make this change to meet stricter government security requirements around online account access.

What You Need to Do
Before December 13, 2023

  • create an account at Login.gov, if you do not already have one. You will need to use an email address that only you can access (no family-shared accounts, for example) and create a password. You may add multiple email addresses to your Login.gov, so please make sure to add all email addresses listed on your FSAFEDS account to your Login.gov account.
  • If you already have an account at Login.gov, ensure that the email address(es) on your FSAFEDS account are added or updated to match what you have in your Login.gov account.
Prior to the End of the Year
  • When you log in to your FSAFEDS account, you will be directed to Login.gov to enter your login.gov email and password to access your FSAFEDS account.
  • The first time you use your login.gov credentials you will be required to authenticate your FSAFEDS account.

Frequently Asked Questions (FAQs)

What if I need to reset my password?
If you cannot remember or need to reset your password before the update, go to FSAFEDS.com and click "Forgot Username or Password?"and complete the steps. After the update, go to Login.gov, click "Forgot your password?" and follow the prompts.

Does this change how I access the FSAFEDS mobile app?
Yes, this change impacts how you log in to the FSAFEDS mobile app as well.

Can I add multiple email addresses to my Login.gov account?
Yes. For example, if you have multiple email addresses on your FSAFEDS account, you should add all of them to your Login.gov account.

Can I still use my FSAFEDS.com login?
You may continue to use your FSAFEDS.com login prior to the update. After the update, the only login option will be through Login.gov.

Need to call us?

Toll-Free Number:
877-FSAFEDS (372-3337)

Toll-Free Number for Overseas Participants:
+1 650-577-5294

TTY Line:
866-353-8058

FSAFEDS Benefits Counselors are available Monday through Friday from 9 a.m. until 9 p.m. Eastern Time.

Other Ways to Contact Us

Fax
866-643-2245 (toll-free)
650-577-5340

Mail
FSAFEDS Program - Claims
P.O. Box 14127
Lexington, KY 40512-4127

Secure Email
Log into your online account and select “Contact Us,” then “Secure Message Center.”

International
+1 650-577-5294 (toll-free)